Proof that connects
strategy to performance.

01Operating pressure

Haworth had a defined supply-chain future state and an enterprise SAP program, but the distance between current plant operations and the future-state process created material readiness risk. A prolonged plant shutdown made the human and operating consequences visible.

02What SDI did

Defined a practical change-management process and toolkit for leaders and plant teams.

03Documented evidence

The released record documents increased plant productivity, improved inventory control, stronger SAP execution, standardized plant processes, and a better ability to anticipate readiness risks before productivity was affected.

04Explicit boundary

Outcome language is summarized from the released record; no unsupported savings or ROI figure is inferred.

Source basis: Released SDI / Haworth engagement case study.

01Operating pressure

Growth through acquisition left branches using different systems and processes. Roles were not consistently allocated, operating pressure was high, and a major technology-and-process integration risked creating more disruption if people could not perform in the new model.

02What SDI did

Worked with subject-matter experts to define role-specific knowledge and performance requirements.

03Documented evidence

The released case study records high employee engagement, requests for additional modules, greatly reduced downtime at go-live, and continued use of the learning assets for talent development and operational consistency.

04Explicit boundary

Competitive-selection and downtime language appears in the released client case-study record.

Source basis: Released SDI / A.J. Gallagher case study.

01Operating pressure

Amway needed to support concurrent Oracle implementations across regions with different business practices, technical readiness, languages, and delivery preferences. A fragmented internal-and-contractor model required heavy oversight and made consistency difficult.

02What SDI did

Established one accountable training team and point of contact for the global system.

03Documented evidence

The released record documents higher throughput, lower cost, more consistent design and delivery, improved project management, and successful support for aggressive regional go-live dates.

04Explicit boundary

Savings, staffing, course-volume, and geographic claims are taken directly from the released record.

Source basis: Released SDI / Amway global ERP case study.

01Operating pressure

Steelcase had outgrown a traditional leadership program that was no longer globally available, contemporary, or consistently used. Without a shared development experience, leadership expectations and styles varied across the enterprise.

02What SDI did

Facilitated senior-leader conversations that defined the leadership values and performance model.

03Documented evidence

The released record reports growth in humility, empathy, and trust across the pilot group, stronger collaboration, and a consistent leadership foundation for individual and collective development.

04Explicit boundary

The source describes participant growth without publishing a causal financial metric; this page preserves that boundary.

Source basis: Released SDI / Steelcase GLDE case study.

01Operating pressure

A retiring field expert created an urgent knowledge-transfer need. The early work proved valuable enough to expand beyond internal employees into a product-quality learning system for global customers, partners, and academic audiences.

02What SDI did

Defined a connected curriculum spanning six eLearning modules, assessment, live learning, train-the-trainer support, and marketing assets.

03Documented evidence

The program became a global, market-facing learning product, earned Brandon Hall Group Gold, and recorded customer and employee ratings above 4.9 out of 5 with net promoter scores above 90 percent.

04Explicit boundary

Ratings, NPS, scope, languages, and award category are documented; no additional business-impact metric is inferred.

Source basis: Joint Flexco / SDI Brandon Hall Group award submission and released program record.