Released client evidence
Haworth / Organizational change / ERP readiness
How SDI helped Haworth connect SAP implementation to plant readiness, process discipline, communication, and day-to-day operating support.
01 / The business problem
Haworth had a defined supply-chain future state and an enterprise SAP program, but the distance between current plant operations and the future-state process created material readiness risk. A prolonged plant shutdown made the human and operating consequences visible.
02 / What leaders needed to decide
The leadership question was larger than software training: how should plants, roles, communications, processes, and support be redesigned so the new operating model could work without sacrificing productivity?
03 / What SDI did
Defined a practical change-management process and toolkit for leaders and plant teams.
Documented processes, analyzed gaps, and shaped current-to-future-state improvement strategies before go-live.
Added implementation capacity across inventory, purchasing, planning, manufacturing, and hypercare.
Used plant scoreboards to make stability, productivity, flow, cost, quality, and inventory accuracy discussable.
Plant-level
Readiness and process stability were addressed where the work happened.
Current → future
The engagement connected present-state gaps to the target operating model.
Ongoing
The work extended beyond a deadline into implementation and hypercare.
04 / What the released record shows
The released record documents increased plant productivity, improved inventory control, stronger SAP execution, standardized plant processes, and a better ability to anticipate readiness risks before productivity was affected.
“The ability to adapt to our new strategy and provide specific skillsets has proven invaluable to the project.”
What the evidence supports, and where its limits are
Outcome language is summarized from the released record; no unsupported savings or ROI figure is inferred.
Source basis: Released SDI / Haworth engagement case study.
Apply the evidence standard
Clara can compare your pressure with the released record, separate documented evidence from inference, and prepare the next SDI question.
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