This term fits / Making change workOrganizational
Performance Support
Definition
Performance support is guidance people can use while doing a task, such as a checklist, decision guide, or short walkthrough. It helps them find the right step without stopping to search a long manual. It complements training; it does not replace practice or judgment when the work requires them.
Where it fits in the SDI system
Turn a new process, system, role, or expectation into relevant practice, communication, job support, and evidence people can use in the work.
SDI practitioner lens
From definition to decision
Consider a supervisor handling an uncommon customer exception. They may know the job but need a short guide showing what they can approve, what to check, and when to involve someone else. That is performance support. This is an illustrative example, not a client result.
01 / Decision it should inform
Choose one task where people lose time looking for answers. Watch someone do it, identify the missing guidance, and test a simple aid in the place they will actually use it. Your team confirms the rules; SDI can help design and test the support.
02 / What to watch for
If people cannot perform the task even with clear guidance, they may need practice or coaching as well. Check whether the aid is easy to find, whether it helps someone complete the task correctly, and who will keep it current.
Related ideas, client examples, and next steps
Carry the change from intent into day-to-day performance.
Continue with the ideas, evidence, and SDI support that are directly relevant to this page. When a link does not add useful context, it is intentionally left out.
Read practical guidance
Effective Change Management Strategies Are Not One Size Fits AllOrganizations managing major change initiatives must develop a deep understanding of employees to ensure successful adoption. Change outcomes depend on employees' "skill and will" to change.Creative Work That Makes Change StickWhy a premium learning, motion, or communication asset has to do more than look good: it has to help a person see the work, practice the decision, and perform differently when it matters.Why Instructional Design is Important in 2021You either got it or you don't. The best eLearning courses in the world are nothing without the right presentation.
See a client example
Use a practical resource
Amway Global ERP Learning Case Study
See the business pressure, operating decision, SDI response, and documented outcome behind a global Oracle learning rollout.
Download the released caseExplore relevant help
See how SDI chooses and produces the right performance medium, from job aids and toolkits to interactive learning, video, and facilitated experiences.
Explore training materials
Turn the term into a decision
What would “Performance Support” change in your organization?
Clara can translate the definition into ownership, evidence, and the next question worth asking without treating the term as a solution.