AI & Workforce

Agent ROI Measurement

Definition

Measuring whether deployed AI agents return more than they cost - in hours returned to the team, error rates, cycle time, and dollars - against a baseline captured before deployment. The discipline matters because pilot enthusiasm is not P&L impact: MIT NANDA reported in 2025 that roughly 95% of custom enterprise GenAI pilots showed no measurable P&L impact within about six months. Set the baseline first, instrument the workflow, and report against it on a fixed cadence.

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