Effective communication makes or breaks change initiatives. Strategic messaging at the right time through the right channels drives adoption.
Start with why before explaining what. People need to understand the reason for change.
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Tailor messages to different audiences. Executives, managers, and frontline employees need different information.
Use multiple channels. Email alone doesn't reach everyone effectively.
Create opportunities for two-way dialogue. Questions and concerns need outlets.
Communicate consistently and frequently throughout the change journey.