Training measurement proves value and drives improvement. Moving beyond satisfaction surveys reveals true program impact.
Level 1: Reaction measures participant satisfaction and engagement with the training experience.
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Level 2: Learning measures knowledge and skill acquisition through assessments and demonstrations.
Level 3: Behavior measures application of learning on the job through observation and feedback.
Level 4: Results measures business impact including productivity, quality, and financial outcomes.
Design measurement into programs from the start. Retrofitting evaluation is difficult and less effective.