Skip to main content
Back to Blog
SDI insight / Skills & readinessCorporate Training

New Year's Resolution for 2018: Engaging Learning that Actually Aligns with Company Goals

Originally published December 28, 2017Guidance reviewed August 23, 20262 min current guide

SDI Clarity Insight. This article is part of our Knowledge Base, drawing on 20+ years of organizational design and talent development expertise. Browse our L&D Glossary for key terminology.

Current practitioner guide

Make engagement serve performance.

Begin with the consequential moment.

Define the decision, behavior, or task that must improve and why it matters to the customer, employee, risk, or business outcome. Then identify what makes that moment difficult: missing knowledge, weak practice, environmental friction, low confidence, competing incentives, or unclear authority. That diagnosis gives engagement a purpose. Attention matters because it helps people notice, process, practice, and remember what the work requires, not because an experience feels entertaining.

Design meaningful learner agency.

Choice is useful when it mirrors judgment people will exercise in the work. Scenarios, demonstrations, feedback, reflection, peer discussion, and practice should expose consequences and let learners connect new capability to their context. Remove decorative interactions that increase effort without improving understanding. The medium and pace should fit the audience, accessibility needs, device, environment, and risk rather than follow a general preference for shorter or more interactive content.

Prove readiness beyond completion.

Define what credible evidence will look like before design begins. It may include a work sample, observed practice, decision rationale, quality measure, customer behavior, or reduced need for support. Ensure the environment creates an opportunity to apply the capability and that managers know how to reinforce it. Engagement metrics can help explain the experience, but they should not substitute for evidence that people can perform differently when the consequence is real.

Pressure-test this decision with Clara

Use the article as context, then describe the work, role, capability, or adoption challenge behind your question. Clara can help frame the decision, identify the evidence to gather, and suggest the most relevant SDI next step.

Read the original 2017 articlePreserved as historical context; the reviewed guidance above reflects SDI's current point of view.

As 2017 concludes, organizations typically plan learning development initiatives for the coming year. Companies often balance aspirations for better results with the need to engage employees more meaningfully. A fundamental shift is necessary: training content designed for real people achieving real results must consider both company objectives and audience needs during design and development.

Consider a practical case: an organization targets 30% revenue growth and needs to build new sales skills. However, the sales team must remain in the field, limiting availability for traditional workshops. With comparable budgets and reduced face-time, a performance shift becomes necessary.

The solution involves technology-enabled content delivery. Sales teams could access learning materials before meetings covering new selling approaches, presentation styles, product features, and positioning statements on-demand. This approach accommodates fast-paced workflows, delivering "easily consumable, need-to-know chunks of knowledge" that team members actually use in real situations, benefiting both employees and the organization.

Lack of Internal Capacity: Creating engaging, thought-provoking content requires talented graphic designers, developers, illustrators, and animators - resources many companies lack.

Outdated Content: Changing demographics, digital formats, misaligned performance outcomes, and dated designs diminish training effectiveness, leaving learners disengaged.

Unclear Starting Points: Revamping training to align with current goals requires time, organization, and expertise, often overwhelming organizations.

SDI Clarity offers solutions transforming ordinary training materials into extraordinary learning experiences.

Share this article

What needs to work better?

Tell us what people need to do differently and what happens if the change falls short.

Related ideas, client examples, and next steps

Move from a skill need to readiness people can demonstrate.

Continue with the ideas, evidence, and SDI support that are directly relevant to this page. When a link does not add useful context, it is intentionally left out.

Read practical guidance

Explore relevant help

Design practice and reinforcement around observable role performance

Corporate Training