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How To Tell Stories Through Your Training

Originally published September 22, 2021Guidance reviewed August 26, 20262 min current guide

SDI Clarity Insight. This article is part of our Knowledge Base, drawing on 20+ years of organizational design and talent development expertise. See our eLearning Development services and L&D Glossary.

Current practitioner guide

Use story to rehearse consequence and judgment.

Choose the decision the story must carry.

Start with the behavior, misconception, tension, or perspective the learner needs to understand. Identify the consequence that makes it matter and whose point of view is essential. A story should reveal something a list of facts cannot show as effectively: competing goals, incomplete information, customer impact, cultural context, or the path from one decision to another. Narrative polish is secondary to the learning function.

Give the learner a reason to think.

Invite the learner to notice, predict, choose, explain, compare, or reflect rather than simply watch. Branching is not required; a pause, question, worked example, or facilitated discussion can create meaningful agency. Feedback should connect the choice to evidence and consequence without reducing complex judgment to a moral. Use authentic constraints and language, and test the scenario with people who understand the work.

Design for interpretation and transfer.

Review accessibility, representation, cultural meaning, cognitive load, pacing, and whether emotional detail supports or distracts from the objective. Connect the story to practice, a decision aid, manager conversation, or real assignment so insight has somewhere to go. Evaluate whether learners can explain and apply the underlying principle in a different context rather than whether they remember the characters or production treatment.

Pressure-test this decision with Clara

Use the article as context, then describe the work, role, capability, or adoption challenge behind your question. Clara can help frame the decision, identify the evidence to gather, and suggest the most relevant SDI next step.

Read the original 2021 articlePreserved as historical context; the reviewed guidance above reflects SDI's current point of view.

Even seemingly insignificant stories can teach us facts that stick with us for the rest of our lives. Legally Blonde taught us that you can't wet your hair for twenty-four hours after getting a perm. An episode of The Simpsons taught us the five stages of grief. And how could we forget that there are 529,600 minutes to measure a year (that's from Rent, for you non-musical people)? From Snow White to Breaking Bad, stories are not just a means of entertainment. They teach us things, they allow us to see the world in shades of gray, and the let us consider viewpoints we might never have considered. What's more, they're just plain fun. That's why SDI uses stories to teach workers everything from driving to medical care. Read on to see how we're using stories to amplify employee training.

The famous question, "what would you do?" has a greater impact than we realize. Just like medical students see fake patients to practice diagnosing others, SDI learners run through real-world scenarios to understand new tools, make decisions, and comply with company policy. Choose your own adventure style eLearning courses allow learners to analyze stories and put employees in charge of teaching themselves. Rather than being a passenger to the learning experience, scenarios let learners become a main character in a world where they can choose the ending.

Human beings love stories. That's why we tend to read more novels than manuals. The simple act of sympathizing with a situation or connecting with a character leads to greater engagement during employee training. With both visual, auditory, and reading-based learning, stories have a little something to get everyone invested. And when employees are invested, they not only complete their training, but commit it to heart.

If the Animaniacs taught you the state capitals, then you already know that good stories are memorable. According to Harvard Business, "facts from a well-told story are remembered more accurately and longer than simply explaining ideas." In addition, the same article suggested that facts are twenty times more likely to be remembered if they're part of a story. Strong stories prevent your new hires from freezing up on the job.

Good stories build empathy. It's no secret stories are used to invoke emotion, but we don't expect training material to bring a tear to anyone's eye. Rather, stories can use simple words to map out the big picture. Storytelling at work is a chance for employers to use their company values to showcase the culture behind their business. When employees connect with a company purpose, they become hardworking, open, and more dedicated to their careers.

Training should never be flat. Dynamic, modern storytelling can bring outdated onboarding to life. To help tell your tale, contact the folks at SDI. We can update your old training materials, or create new ones to tell stories, illustrate ideas, and help employees grow.

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