How to Know When to Update Your Training

Unfortunately, most people have had at least one experience with terrible training. The author's first experience happened while training for a hostess position at a local chain restaurant, sitting through videos featuring a bartender with feathered hair describing dated menu options—thinking "How is this even useful anymore?"

When training is unengaging and irrelevant, users mindlessly rush through it with little interest. Worse, when compliance training is outdated, it can put a company at higher levels of operational and financial risk.

Two Perspectives for Review: The article recommends reviewing curricula from content and engagement perspectives.

Content Perspective: Ensure content is up-to-date since the purpose of training is to teach. Without accurate and relevant information, learners cannot derive real benefit. Types requiring frequent updates include: Compliance training (policies and regulations update annually or more frequently), Technology platform/systems training (constant updates), and Product/service training (ever-evolving offerings).

Engagement Perspective: Following architect Louis Sullivan's principle: "Form always follows function." The look and feel should relate to intended purpose. Consider the learner type, materials covered, and available time.

Key Questions for Review: Does this training fit into the learner's schedule? A salesperson constantly on the road has different needs than a trainee. Options like microlearning should be considered.

Does the training motivate employees? Career advancement, badges, certifications, and recognition are good motivating factors.

Is the training visually appealing and relevant? With low attention spans and high technological distractions, training must engage learners. Well-designed content with animations, motion graphics, and infographics improves engagement.

Reviewing from both perspectives helps identify learner preferences and relevance, increasing likelihood materials will be remembered and applied.